Business Analyst | Agile Leader | Full Stack Developer | Government Technology Innovator

With over 20 years of leadership experience at the City of New York, I bring a unique blend of cross-functional collaboration, technical execution, and strategic foresight to every project. I’ve led large-scale technology and operational initiatives that modernized outdated systems, improved service delivery, and enabled scalable, AI-powered solutions. From streamlining complex workflows to managing full-stack development efforts, I specialize in bridging the gap between user experience and technical precision—ensuring every solution is effective, efficient, and people-centered.

🚀 My Goal

I am actively pursuing leadership opportunities as a Business Analyst, Technical Project Manager, or Implementation Manager—where I can leverage my proven ability to connect policy, operations, user needs, and scalable digital transformation.

I lead with an upbeat, get-it-done, team-player attitude, maintaining quality and morale even under tight deadlines and high-pressure scenarios. I’m known for aligning teams around common goals, fostering collaboration, and delivering results that improve both company performance and user outcomes.

I thrive in environments that demand creative problem-solving, cross-functional teamwork, and adaptability. Whether deploying a new feature, coordinating complex updates, or navigating ambiguous requirements, I approach challenges with flexibility, empathy, and strong leadership.

My mission is to deliver projects from conception to completion with clear documentation, stakeholder alignment, and user-centered design—so that both organizations and the people who work hard for them succeed together.

🔹 Professional Background

I hold a Full Stack Software Engineering Certification and an Associate of Science in Computer Networking, with expertise in React JavaScript, Express, Vite, PostgreSQL, Firebase, and scalable application programming interface architecture. My leadership spans mission-critical projects, including:

• Fair Hearing Evidence Management System (FHEMS) Backlog Recovery: Applied no-code/low-code Excel-based verification workflow to exhaust a 6-month backlog in 3 months during COVID; utilized process documentation, task delegation, and virtual training to streamline operations; commended by CDE Director.
• Emergency Asylum Seeker Intake: Gathered requirements from executive order, prioritized 17,000+ asylum seeker cases using workflow filters; delegated task ownership and provided progress tracking for operational alignment; delivered 3 weeks ahead of deadline.
• Paperless Alternative Module "Failed Data" Feature Implementation: Collaborated with IT and stakeholders to elicit requirements, document user stories, define acceptance criteria, and oversee feature testing; reduced error rates by 13% and improved client satisfaction by 28%.
• Oracle Statistics Debugging & Reconciliation: Conducted root cause analysis, facilitated cross-functional collaboration to resolve data integrity discrepancies, corrected flawed calculation logic; restored 20,000+ missing case activities and ensured accurate KPI reporting.
• Quarterly Central Data Entry Information Sessions: Developed BA documentation, process flow diagrams, and presentations to communicate policy updates and system enhancements; delivered executive briefings to regional managers and deputy commissioners, improving workflow compliance and reducing error rates.
• PAM HIV and AIDS Services Administration Migration Leadership: Acted as liaison between technical teams and business stakeholders to document requirements, manage sprint planning, and ensure successful system integration; completed project on time and improved benefits processing workflows.
• LINC Lease Signing Program Leadership: Oversaw end-to-end business process mapping and stakeholder coordination for lease signing workflow; streamlined verification and approvals, contributing to citywide program expansion.
• Homebound Client Services Process Improvement: Gathered business requirements, documented workflows, and expedited benefits processing for elderly and disabled clients; improved turnaround times and enhanced user experience.
• Employee Recognition Day Fundraiser: Applied project planning, resource management, and stakeholder engagement to design and execute a cross-departmental fundraiser; exceeded target by 32% while promoting wellness and team morale.